jaya9b Privacy Policy

1.Data We Collect

jaya9b collects personal data in the following categories when you register, verify, deposit, play, or contact us:

• Registration data: Full name, date of birth, mobile phone number, and email address provided during account creation.
• Identity verification data: National ID card details, copies of identity documents, and selfie images where requested for account verification.
• Financial data: Payment method references including bKash wallet numbers, Nagad account references, Rocket numbers, Upay IDs, Dutch-Bangla Bank or City Bank account references, and Visa/Mastercard card type identifiers. Full card numbers are never stored on jaya9b servers.
• Transaction data: Deposit amounts, withdrawal requests, bet history, game session records, bonus claims, and account balance history — all denominated in BDT (৳).
• Device & technical data: IP address, browser type, device model, operating system version, and session timestamps collected automatically when you access the jaya9b platform.
• Communications data: Records of emails, support chat transcripts, and contact form submissions exchanged between you and the jaya9b support team.
• Behavioural data: Pages visited, games launched, time spent per session, and clickstream data used to improve platform performance and personalise your experience.

jaya9b does not collect sensitive data such as biometric identifiers, genetic data, religious beliefs, political opinions, or health information beyond what may be voluntarily shared in responsible gaming communications.

2.How We Use Your Data

Personal data collected by jaya9b is used for the following purposes:

• Account management: Creating and maintaining your jaya9b account, verifying your identity, and processing deposits and withdrawals.
• Platform security: Detecting and preventing fraud, money laundering, account sharing, underage gambling, and other prohibited activities.
• Service personalisation: Tailoring game recommendations, promotional offers, and platform content to match your betting history and preferences.
• Responsible gaming: Monitoring play patterns for signs of problem gambling and enforcing deposit limits, self-exclusion periods, or account closures where requested or required.
• Legal compliance: Retaining transaction and identity records to satisfy applicable audit, record-keeping, and anti-money-laundering obligations.
• Customer support: Responding to account queries, resolving disputes, and processing complaints through the jaya9b support team.
• Marketing communications: Sending promotional emails or SMS messages about jaya9b bonuses, seasonal offers (such as Eid promotions, BPL season offers, and Pohela Boishakh specials), and new game launches — subject to your marketing preferences.
• Platform improvement: Analysing aggregated behavioural and technical data to optimise site performance, identify bugs, and improve the overall user experience.

3.Legal Basis for Processing

jaya9b processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered jaya9b player, including account management, payment processing, and bet settlement.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where our legitimate interests in operating a safe platform are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have provided explicit consent at registration or have not subsequently opted out.
• Legal obligation: Processing necessary to comply with applicable record-keeping, anti-money-laundering, or identity verification requirements.

4.Cookies & Tracking Technologies

4.1  jaya9b uses cookies and similar tracking technologies to maintain your session, remember your preferences, and collect anonymised usage analytics. Cookies do not contain your password or payment details.

4.2  The following cookie categories are used:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during an active jaya9b session. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to collect anonymised data on page visits, session duration, and game interactions. This data is used in aggregate only to improve platform performance.
• Preference cookies: Store your language preference, display settings, and previously visited sections of the platform for a smoother return experience.

4.3  You may manage or delete cookies through your mobile browser settings. Disabling essential cookies will prevent you from logging in to your jaya9b account. Disabling analytics or preference cookies will not affect your ability to play or deposit.

5.Data Sharing & Third Parties

5.1  jaya9b shares personal data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard receive transaction references necessary to process deposits and withdrawals. These partners operate under their own privacy policies and are bound by confidentiality obligations.
• Identity verification providers: Where jaya9b uses third-party identity verification services to confirm player age and identity, the relevant registration data is shared with those providers solely for verification purposes.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session data necessary to deliver their games correctly within the jaya9b platform. These providers do not receive your financial data or full identity details.
• Fraud prevention partners: Anonymised device and behavioural data may be shared with fraud prevention services to detect suspicious activity across the platform.

5.2  jaya9b does not sell, lease, or otherwise transfer personal data to third-party marketers, data brokers, or unaffiliated commercial organisations.

5.3  jaya9b may disclose personal data to law enforcement or regulatory authorities if required to do so by a valid legal process, provided that jaya9b will, where permitted, notify the affected player of any such disclosure.

6.Data Retention

6.1  jaya9b retains personal data for as long as your account remains active and for a minimum of five years following the date of account closure, in order to satisfy audit, anti-money-laundering, and dispute resolution requirements.

6.2  Transaction records, including deposit confirmations and bet histories denominated in ৳ BDT, are retained for a minimum of five years from the date of each transaction.

6.3  Marketing preference data is retained until you withdraw your consent. Support communication records are retained for three years from the date of the most recent interaction.

6.4  Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual player.

7.Data Security Measures

7.1  jaya9b implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These include SSL/TLS encryption in transit, hashed password storage, access-controlled servers, and regular security reviews.

7.2  While jaya9b takes reasonable precautions to secure your data, no internet-based platform can guarantee absolute security. Players are responsible for maintaining the confidentiality of their own jaya9b login credentials and for logging out of shared or public devices after each session.

7.3  In the event of a data breach that is likely to result in a risk to the rights or freedoms of affected players, jaya9b will notify impacted users without undue delay via the contact details registered on their account.

8.Children & Minors

jaya9b is strictly for players aged 21 years or older. jaya9b does not knowingly collect personal data from individuals under the age of 21. If jaya9b becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed. If you believe a minor has registered a jaya9b account, please contact [email protected] immediately.

9.Changes to This Privacy Policy

9.1  jaya9b reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via their registered contact details. The most current version of this policy is always available at jaya9b.pro/privacy-policy.

9.2  Continued use of the jaya9b platform following notification of a policy update constitutes acceptance of the revised Privacy Policy. Players who do not accept the revised terms should close their account and contact [email protected] to arrange withdrawal of any remaining balance.

10.Privacy Contact

For any privacy-related queries, data subject access requests, or complaints regarding jaya9b's handling of your personal data, please contact us at: [email protected]. Our support team is available from 9:00 AM to 11:00 PM BST (UTC+6), seven days a week. We aim to respond to all privacy requests within five business days.

For further information on your rights and jaya9b's data practices, please also review our Terms & Conditions and our Responsible Gaming Policy.